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Privacy Policy

Who we are

Suggested text: Our website address is: https://tracemanage.co.za.

Privacy Notice
Effective Date: 1 March 2026

  1. Introduction
    Trace Manage Solutions is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and processed lawfully and transparently.
    We comply with the Protection of Personal Information Act, 2013 (POPIA) and related South African laws. This Privacy Notice explains how we handle your personal information when you visit our website www.tracemanage.co.za, interact with us online, submit forms, or otherwise provide us with your information.
  2. Who we are (Responsible Party)
    We are Trace Manage Solutions, a South African-based company providing trace services.
    Our physical address: 51 Alexandria Avenue, Dalview, Brakpan, 1541
    Email: biancad@tracemanage.co.za
    Telephone: 011 025 4555
    Information Officer: Iwan Vreij, contactable at 011 025 4555
  3. Personal information we collect
    We may collect the following types of personal information (as defined in POPIA):

Identity information (e.g., name, surname, ID number where required)
Contact information (e.g., email address, telephone number, physical address)
Technical / usage information (e.g., IP address, browser type, device information, pages visited, time spent on site — often via cookies or analytics tools)
Any information you voluntarily provide via contact forms, newsletters, enquiries, registrations, or other online submissions

We collect this directly from you where reasonably practicable (e.g., through forms on our website). In limited cases, we may obtain it from third parties (e.g., public sources or service providers), in which case we will inform you as required.

  1. Purpose of collection and processing
    We process your personal information for the following lawful purposes:

To respond to your enquiries, provide information, or deliver our services/products
To communicate with you (e.g., newsletters, updates, if you have subscribed)
To improve our website and user experience (e.g., via analytics)
To comply with legal obligations, prevent fraud, or protect our legitimate interests
For any other purpose you have consented to or that is permitted under POPIA

  1. Lawful basis for processing
    We process personal information based on one or more of the following (as per POPIA):

Your consent (where required, e.g., for marketing)
Necessity to perform a contract (e.g., if you request a service)
Compliance with a legal obligation
Protection of your or our legitimate interests (balanced against your rights)
Public interest (where applicable)

  1. Voluntary or mandatory nature of providing information
    Providing personal information is generally voluntary. However, if you do not provide certain required information (e.g., contact details on a form), we may not be able to respond to your enquiry, process your request, or provide our services.
  2. Sharing / disclosure of personal information
    We may share your personal information with:

Our employees, contractors, or service providers (e.g., hosting, IT support, analytics providers) who are bound by confidentiality and POPIA-compliant agreements
Third parties where required by law (e.g., regulators, courts)
Business partners or successors in the event of a merger/acquisition (with notice where required)

We do not sell your personal information. Any cross-border transfers (e.g., to cloud providers) will comply with POPIA requirements (e.g., adequate protections or binding agreements).

  1. Security of your personal information
    We take reasonable technical and organisational measures to secure your personal information against loss, unauthorised access, disclosure, or destruction (e.g., encryption, access controls, firewalls). However, no system is 100% secure, and we cannot guarantee absolute security.
  2. Retention
    We retain your personal information only for as long as necessary to fulfil the purposes above, or as required by law (e.g., tax or contractual obligations). After that, it is securely deleted or anonymised.
  3. Your rights as a data subject
    Under POPIA, you have the right to:

Access your personal information we hold
Request correction or deletion of inaccurate/incomplete information
Object to processing (on reasonable grounds)
Withdraw consent (where processing is based on consent)
Not be subject to automated decision-making that affects you significantly
Lodge a complaint with the Information Regulator

To exercise these rights, contact us at 011 025 4555. We will respond within a reasonable time.

  1. Cookies and similar technologies
    Our website may use cookies, pixels, or similar technologies for functionality, analytics, and performance.
  2. Changes to this notice
    We may update this Privacy Notice from time to time. Changes will be posted here with an updated effective date. Continued use of our website after changes constitutes acceptance.
  3. Contact us / Complaints
    If you have questions about this notice or our privacy practices, or wish to lodge a complaint, contact:
    Information Officer: Iwan Vreij
    Tel: 011 025 4555
    You may also contact the Information Regulator (South Africa):
    Email: inforeg@justice.gov.za / complaints.IR@justice.gov.za
    Website: https://inforegulator.org.za
    By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Notice.
    Thank you for trusting us with your information.